The time I need to prepare an order for shipping varies. For details, see individual items.
Estimated shipping times
- United States : 2 - 3 weeks
I'll do my best to meet these shipping estimates, but can't guarantee them. Actual delivery time will depend on the shipping method you choose.
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Returns & Exchanges
I gladly accept returns and exchanges
Just contact me within: 14 days of delivery
Ship items back to me within: 30 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
- Custom or personalized orders
- Perishable products (like food or flowers)
- Digital downloads
- Intimate items (for health/hygiene reasons)
- Items on sale
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
I will only use your shipping and billing address, and contact information
- To communicate with you about your order
- To fulfill your order
- For legal reasons (like paying taxes)
Frequently Asked Questions
How are your products made?
For some products, I use a Computer Driven Router, a CNC Milling Machine, to make the items. I also use a CNC Laser Cutter. For most of the designs, I use Vector Art Software.
How do I care for my LED Sign?
The acrylic of the LED sign should be dusted regularly and can be cleaned with water or acrylic cleaner. Let the acrylic dry before returning it to the base. The LED Sign should be turned off every once in a while, one or two times a day, to ensure no damage happens to the base. If your Acrylic gets a scratch, there are dedicated scratch removal kits.